Six Sigma Black Belt Certified Practice Exam

What does root cause analysis primarily aim to accomplish?

1. Identify cost-saving measures

2. Discover underlying issues causing problems

3. Ensure compliance with regulations

4. Analyze competitor processes

The correct answer is: Discover underlying issues causing problems

Root cause analysis is a systematic approach used to identify the fundamental issues that are the source of problems or defects within a process. By focusing on uncovering these underlying issues, organizations can implement corrective actions that prevent recurrence, rather than simply addressing symptoms. This leads to more effective and sustainable improvements in quality and efficiency. The primary goal of root cause analysis is to move beyond superficial fixes and delve into the reasons behind problems. This helps teams to understand why a specific issue arose, allowing them to implement solutions that resolve not just the immediate problem but also prevent future occurrences. While identifying cost-saving measures, ensuring compliance, and analyzing competitor processes can be valuable activities within an organization, they do not encapsulate the core objective of root cause analysis. The emphasis of root cause analysis is specifically on discovery and resolution of the foundational problems affecting a process.